SiteAI

Support

We answer every message. Usually within a day.

Fastest way to get help: email rk@allbound.ch and tell us the web address of your site (for example yourname.siteai.app). That one detail saves a round trip.

Common questions

My website says something wrong

Open the app, tap Make changes, and describe the fix in your own words — “the phone number should be 044 123 45 67” or “we close at 18:00, not 17:00.” The site is rebuilt and republished. The AI writes from your answers and can get a detail wrong, so it is worth reading the site through once after it is first built.

Nobody has contacted me through the form

Messages appear in the Inbox tab, not by email. Send yourself a test message from your own site to check the whole path. If the test message does not arrive, write to us with your site address.

I want to change the design, not the words

Ask for it the same way: “make it warmer,” “use darker colours,” “bigger photos,” “put the booking button at the top.”

How do I cancel my subscription?

Subscriptions are billed by Apple, so they are cancelled in Apple’s settings, not in our app: on your iPhone open Settings → your name → Subscriptions → SiteAI → Cancel Subscription. Cancel at least 24 hours before the period ends. Refund requests also go to Apple, at reportaproblem.apple.com — we cannot issue them ourselves.

What happens to my website if I cancel?

It may be taken offline or reduced in function when the subscription ends. If you want to keep a copy, save it before you cancel — and tell us if you need help getting the files.

I want my own domain name

You can buy one in the app. It is registered for your use and pointed at your site. If you later want it moved to your own registrar account, write to us and we will arrange the transfer once any registry lock period has passed.

I want to delete my account

In the app: Settings → Delete account. This removes your data and takes your published website offline permanently, so export anything you want to keep first.

Reporting a problem with someone else’s site

If a website hosted at siteai.app infringes your rights or breaks our acceptable-use rules, email rk@allbound.ch with the address of the site and what the problem is. We investigate every report.

Still stuck

Write to rk@allbound.ch. A screenshot helps more than a description.